Important Information About Motor Freight
We would like to share some important information concerning your shipment. Smaller items ship via UPS or Federal Express, although many of our larger items must be shipped Motor Freight.
Our Motor Freight shipments require one person present to receive and sign for the shipment. You may need additional help to assist you in unloading the items from the truck, and placing them on your property. Depending on what you have purchased your product may or may not be on a pallet. If your product is on a pallet we recommend you cut the plastic binding around the pallet. This will allow you to remove each piece at a time.
PLEASE INSPECT YOUR ORDER IMMEDIATELY. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
The drivers, unfortunately, do not work for Dan’s Outdoor Furniture. They are not required to assist you with unloading the product from the truck or placing them in a desired location, such as a garage or backyard. However, some drivers may help you take the items off the truck and place them on your property.
If you would like additional options for delivery, you may choose our lift gate delivery for an additional fee. The lift gate service is a curb side delivery with no help needed to unload. Please note lift gate service does not include placing your product in your desired location (only curbside).
When your order ships out you will receive an email and/or a phone call to provide you with the tracking number and the name of the freight carrier. You can then track your order on the freight company’s website. When the order reaches the shipping terminal in your area, you will be contacted to set up a delivery date. The driver will normally allow a 3 hour window of time.
Customer Satisfaction
1. 100% Satisfaction Guarantee
Everything listed on our site is 100% guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the product. Please be advised that any product that was shipped under “Free Shipping” offer will have the actual outbound shipping costs deducted from your refund/credit. In addition, most of our items carry a restocking fee which will be deducted from your return/credit should you wish to return them.
Ordering Information
1. Ordering Online (Our Most Popular – Secure and Easy)
Ordering online with our secure server couldn’t be easier! Your credit card information is handled by an encrypted secure server connection. Also, your privacy is respected by Dansoutdoorfurniturecom. We do not sell or otherwise divulge information on our customers to outside parties.
Please follow these steps to place your order:
- Simply use our menu to find the item you desire and click the “Add to Cart” button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop.
- When you are finished, select the “Checkout” button…
Fill out the Billing and Shipping Information. Also add any additional comments. - Double check all your information and choose the payment method option and click the “Continue Checkout” button.
- Input your credit card information and finalize your order… That’s it! Your order is complete!
2. Ordering When Paying By Check or Money Order
If you are paying by Check or Money Order please follow these steps to place your order:
- Simply use our menu to find the item you desire and click the “Add to Cart” button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop.
- When you are done, select the “Continue Checkout” button…
Fill out the Billing and Shipping Information. Also add any additional comments. - Double check all your information choose the “Check by Mail” option and click proceed.
- Print out the order confirmation and mail the order form to us with your check or money order to: Dan’s Outdoor Furniture Mfg. Co. LLC 205681 State Highway 13 Spencer WI 54479
3. Order Confirmation
After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. The subject line will say “Order Confirmation from Dansoutdoorfurniture.com” and will contain your order number. This email is your receipt – so don’t delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
If you do not receive an “Order Confirmation” email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.
4. Payment Methods
Credit Cards- We accept American Express, Discover, MasterCard and Visa.
PayPal
Pay with Amazon
Personal Checks, Cashier’s Checks and Money Orders – Please print your order confirmation and send it with your payment to:
Dan’s Outdoor Furniture Mfg. Co. LLC
205681 State Highway 13
Spencer WI 54479
Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.
Please note: To protect against fraud, any orders paid for with a personal check or money order will remain on hold for a number of days to allow for the check to clear. Orders placed with other payment types including credit cards and cashier’s checks will be processed immediately.
Purchase Orders and Net Terms – We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted.
All products bought by purchase order must be shipped to a US destination.
Payment terms are Net 30 (upon credit approval).
5. Modify Your Order
If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please email or call us at 715-659-4530 Mon-Sat 8AM-5PM . Generally we cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call the better our chance of catching the order in time.
6. Sales Tax
One of the best things about buying from us online is that we do not have to charge sales tax, with one notable exception: orders shipping to destinations in the State of Wisconsin will be subject to a 5.5% sales tax.
Shipping Information
1. When will my order arrive?
Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse.
2. When will my order ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide, including FedEx, UPS and various Motor Freight companies. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. For example, picnic tables and swings will ship Motor Freight. Smaller items, such as most benches and chairs will ship UPS or FedEx.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
3. Do you ship outside the continental United States?
No, unfortunately we do not ship outside the US. If you are from Canada and live close to the US border there are places that we can ship to on the US side that will hold the freight until you come to pick it up. This will be your responsibility to set up. Once you have all your information you may place the order online and we will process it.
4. Will you hold an order to be shipped at a later date?
Yes. If you place an order now – or anytime one of our specials catches your eye – and you want us to delay shipping, we will be happy to oblige. Just let us know when you want it to arrive – Christmas, a birthday, a holiday – we will even hold it until next spring. Just type your request in the Special Delivery Instructions, Questions, or Comments space when you are ordering.
5. How do I know if I should pay extra for a lift gate upon delivery?
If you cannot lift the weight of what we are shipping to you, yes, please order the lift gate.
If you have equipment to lift the pallet of freight off the back of the truck. You will not need a lift gate.
Free Shipping applies to ground service (FedEX, UPS, or Motor Freight) in the Contiguous 48 States on all products.
Please Note: Standard ground shipping for motor freight items means “curbside” delivery only. If you require additional services (lift gate service, or you have limited access for unloading), please contact our customer service department 715-659-4530 for pricing. When motor freight is used for shipping to you someone will need to be there to sign for the freight.
6. How do I order from Alaska or Hawaii?
For products shipping to Alaska, Hawaii, please add the products to your shopping cart. Then click the dropdown box and select which state applies.
Returns and Damage
1. How do I return my order?
It is our hope that all of our customers enjoy a seamless purchasing experience free of annoyances, but problems do happen. Before getting frustrated and returning your new purchase altogether, please give us a chance to make it up to you and correct any issues. If a product arrives damaged or we made an error, and it cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, or if you are returning the item for any other reason, the item can be returned under our standard return policy.
Most of our products are offered with free shipping, so please be aware that if you return one of these products you will need to pay to ship it back to us. Most of our items also carry a 20% restocking fee, which will be deducted from your return/credit should you wish to return them.
Please email
Dan@dofmfg.com and include your original order number, what product(s) you are returning, and your name. Or call us at 715-659-4530 Mon-Sat: 8AM-5PM We will give you an RMA number and a return address.
When returning a product, please note the following:
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the address you are provided.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note:Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.
- If it is an error on our part, we will issue a Call Tag to have your item picked up by UPS or FedEx. We will contact you when we have scheduled the Call Tag and it may take from 1-3 business days to have your item picked up. UPS or FedEx will provide the label to be affixed to your package, so please remove all other labels. If you will not be at home when UPS or FedEx is scheduled to pick up your package, please leave it where it was originally delivered. If it is a larger item that was originally delivered via Motor Freight, please contact us at 715-659-4530 Mon-Sat: 8AM-5PM
2. What if my order arrives damaged?
PLEASE INSPECT YOUR ORDER IMMEDIATELY. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e. Estes Express, PJAX, Roadway), please inspect the product for visible damage before the carrier leaves. If the driver does not agree to wait, note this on the delivery receipt. Please make any notations on the delivery receipt. Please do this before signing the delivery receipt. In all such damage or potential damage cases, in order to support any potential claim for damages, you must notify our Customer Service Department within 3 business days by phone (715-659-4530) Mon-Sat: 8AM-5PM or email (Dan@dofmfg.com). It will be helpful if you are able to take pictures and e-mail them. When taking pictures, please take one to show the damage and take several steps back and take one to show where on the item the damage has occurred.
REGARDING FREIGHT DELIVERIES: Customers are REQUIRED to be home and MUST inspect shipment contents when accepting delivery of items from the commercial transport company. If your order has sustained damage, you MUST note it when signing and accepting delivery for insurance compensation. Please do not refuse freight delivery as it will be considered a cancellation of the order and the customer will be responsible for round-trip freight and restocking charges. Please sign delivery receipt and make sure to note any damage and inform Dan’s Outdoor Furniture immediately for prompt restitution.