Contact Us

Dan’s Outdoor Furniture has been a family owned business since 1984, and we’ve had the opportunity to build over 40,000 pieces of western red cedar outdoor furniture for businesses and families all across the United States.  Contact us the following ways.

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Contact Us FAQ's

1. When will my order arrive?
Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse.

2. When will my order ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide, including FedEx, UPS and various Motor Freight companies. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. For example, picnic tables and swings will ship Motor Freight. Smaller items, such as most benches and chairs will ship UPS or FedEx.

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us know if anything seems unusual with the progress of the shipment.

3. Do you ship outside the continental United States?
No, unfortunately we do not ship outside the US. If you are from Canada and live close to the US border there are places that we can ship to on the US side that will hold the freight until you come to pick it up. This will be your responsibility to set up. Once you have all your information you may place the order online and we will process it.

4. Will you hold an order to be shipped at a later date?
Yes. If you place an order now – or anytime one of our specials catches your eye – and you want us to delay shipping, we will be happy to oblige. Just let us know when you want it to arrive – Christmas, a birthday, a holiday – we will even hold it until next spring. Just type your request in the Special Delivery Instructions, Questions, or Comments space when you are ordering.

Delivery Options

5. How do I know if I should pay extra for a lift gate upon delivery?
If you cannot lift the weight of what we are shipping to you, yes, please order the lift gate.
If you have equipment to lift the pallet of freight off the back of the truck. You will not need a lift gate.
Free Shipping applies to ground service (FedEX, UPS, or Motor Freight) in the Contiguous 48 States on all products.

Please Note: Standard ground shipping for motor freight items means “curbside” delivery only. If you require additional services (lift gate service, or you have limited access for unloading), please contact us at our customer service department 715-659-4530 for pricing. When motor freight is used for shipping to you someone will need to be there to sign for the freight.

6. How do I order from Alaska or Hawaii?

For products shipping to Alaska, Hawaii, please add the products to your shopping cart. Then click the dropdown box and select which state applies.