Motor Freight Ordering Information FAQ
Important Information About Motor Freight
We would like to share some important ordering information FAQ concerning your shipment. Smaller items ship via UPS or Federal Express, although many of our larger items must be shipped Motor Freight.
Our Motor Freight shipments require one person present to receive and sign for the shipment. You may need additional help to assist you in unloading the items from the truck, and placing them on your property.
The drivers, unfortunately, do not work for Dan’s Outdoor Furniture. They are not required to assist you with unloading the product from the truck or placing them in a desired location, such as a garage or backyard.
Liftgate
If you would like additional options for delivery, you may choose our lift gate delivery for an additional fee. The lift gate service is a curb side delivery with no help needed to unload. Please note lift gate service does not include placing your product in your desired location (only curbside).
Ordering Information FAQ
100% Satisfaction Guarantee
Everything listed on our site is 100% guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the product. Please be advised that any product that was shipped under “Free Shipping” offer will have the actual outbound shipping costs deducted from your refund/credit. In addition, most of our items carry a 25% restocking fee which will be deducted from your return/credit should you wish to return them.
Ordering Online (Our Most Popular - Secure and Easy)
Ordering online with our secure server couldn’t be easier! Your credit card information is handled by an encrypted secure server connection. Also, your privacy is respected by Dansoutdoorfurniture.com. We do not sell or otherwise divulge information on our customers to outside parties.
Please follow these steps to place your order:
- Simply use our menu to find the item you desire and click the “Add to Cart” button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop.
- When you are finished, select the “Checkout” button…
Fill out the Billing and Shipping Information. Also add any additional comments. - Double check all your information and choose the payment method option and click the “Continue Checkout” button.
- Input your credit card information and finalize your order… That’s it! Your order is complete!
Ordering When Paying By Check or Money Order
If you are paying by Check or Money Order please follow these steps to place your order:
- Simply use our menu to find the item you desire and click the “Add to Cart” button for the items desired. You will then be taken to the shopping cart, where you can finalize your order, or continue to shop.
- When you are done, select the “Continue Checkout” button…
Fill out the Billing and Shipping Information. Also add any additional comments. - Double check all your information choose the “Check by Mail” option and click proceed.
- Print out the order confirmation and mail the order form to us with your check or money order to: Dan’s Outdoor Furniture Mfg. Co. LLC 205681 State Highway 13 Spencer WI 54479
Order Confirmation
After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. The subject line will say “Order Confirmation from Dansoutdoorfurniture.com” and will contain your order number. This email is your receipt – so don’t delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
Payment Methods
Credit Cards- We accept all major cards.
Personal Checks, Cashier’s Checks and Money Orders
Please print your order confirmation and send it with your payment to:
Dan’s Outdoor Furniture Mfg. Co. LLC 205681 State Highway 13 Spencer WI 54479
Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.
Please note: To protect against fraud, any orders paid for with a personal check or money order will remain on hold for a number of days to allow for the check to clear. Orders placed with other payment types including credit cards and cashier’s checks will be processed immediately.
Modify Your Order
If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please email or call us at 715-659-4530 Mon-Sat 8AM-5PM . We cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call the better our chance of catching the order in time.
Sales Tax
One of the best things about buying from us online is that we do not have to charge sales tax, with one notable exception: orders shipping to destinations in the State of Wisconsin will be subject to a 5.5% sales tax.
Shipping Information
Lead Time?
Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse.
When will my order ship?
We are committed to ensuring the swift, secure, and dependable delivery of your order. To achieve this, each product featured on our site has been thoughtfully chosen to be shipped via a specific method that ensures an ideal delivery experience tailored to your needs.
For instance, larger items like picnic tables and swings will be shipped via Motor Freight, while smaller items, including most benches and chairs, will be dispatched through UPS or FedEx.
Once your order is ready for shipment, we will promptly notify you via email. This email will also contain a tracking number for your convenience. We highly recommend that you utilize this tracking number to monitor the progress of your package online. Most shipping companies can offer an estimated delivery date to further assist you in planning for the arrival of your order.
Do you ship outside the continental United States?
No, unfortunately we do not ship outside the US. If you are from Canada and live close to the US border there are places that we can ship to on the US side that will hold the freight until you come to pick it up. This will be your responsibility to set up. Once you have all your information you may place the order online and we will process it.
Will you hold an order to be shipped at a later date?
Yes. If you place an order now – or anytime one of our specials catches your eye – and you want us to delay shipping, we will be happy to oblige. Just let us know when you want it to arrive – Christmas, a birthday, a holiday – we will even hold it until next spring. Just type your request in the Special Delivery Instructions, Questions, or Comments space when you are ordering.
How do I know if I should pay extra for a lift gate upon delivery?
-If we are shipping to a residential address you will most likely need a lift gate.
-If you cannot lift the weight of what we are shipping to you, yes, please order the lift gate.
-If you have equipment to lift the pallet of freight off the back of the truck such as a forklift, skid steer or tractor with forks, you will not need a lift gate.
How do I order from Alaska or Hawaii?
For products shipping to Alaska, Hawaii, please add the products to your shopping cart. Then click the dropdown box and select which state applies.
Returns and Damage
How do I return my order?
We earnestly hope that every customer enjoys a smooth purchasing experience devoid of any inconveniences. Nevertheless, we acknowledge that occasional issues may arise. Rather than becoming frustrated and instantly returning your new purchase, we kindly request that you afford us an opportunity to rectify any problems.
In instances where a product arrives damaged or we have made an error that cannot be resolved through replacement parts, rest assured, we will cover the cost of returning the item to us and promptly dispatch a replacement to your address.
It’s important to note that the majority of our products include free shipping. If you decide to return one of these items, please keep in mind that you will be responsible for covering the return shipping costs. Additionally, many of our items are subject to a 25% restocking fee, which will be deducted from your return or credit if you opt to return them.
When returning a product, please note the following:
- Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to the address you are provided.
- Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.
What if my order arrives damaged?
PLEASE INSPECT YOUR ORDER IMMEDIATELY. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier please inspect the product for visible damage before the carrier leaves. Please make any notations on the delivery receipt. Please do this before signing the delivery receipt. It will be helpful if you are able to take pictures and e-mail them to us.
2023 Ordering Information FAQ
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